Business Administration


To work and contribute positively to any business requires good knowledge and understanding of the requirements of the job and also the requirements of customers.

The following is an insight into the various activities you will be involved in:

Level One

  • Know how to maintain customer relations
  • Understand how to use and maintain office equipment safely
  • Know how to maintain a diary system
  • Know how to make and receive telephone calls
  • Know how to store and retrieve information
  • Understand individual rights and responsibilities
  • Know how to work as part of a team
  • Know how to behave professionally
Level Two

  • Communication in a business environment
  • Understand employer organisations
  • Manage personal performance and development
  • Develop working relationships with colleagues
  • Principles of providing administrative services
Level Three

  • Communicate in a business environment
  • Manage personal and professional development
  • Contribute to the improvement of business performance
  • Principles of administration
  • Principles of business
If you would like further information regarding this or any other training course, workshop or service that we offer, please contact us on
    0191 386 2634 or  email